PowerSteeringPowerSteering User GuidesEnd User Guide Working with Issues in v17.3How do I de-escalate an issue to a discussion in v17.3?

How do I de-escalate an issue to a discussion in v17.3?

If an issue is no longer an active problem for a project, it can be de-escalated to a discussion.  This article describes how to de-escalate an issue to a discussion.

1. Click Issues

Click Dashboard
  • On the Icon Bar, click the Project button, then click Issues.

Note: Clicking the Project button on the Icon Bar will take you directly to the Summary page of the last work you visited.

2. Click De-escalate

  • Click Actions next to the issue that you want to de-escalate and select De-escalate from the drop-down menu.

3. Confirm De-escalation

  • Click OK.

4. View Discussion

  • View issue as a discussion.

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