How do I de-escalate an issue to a discussion in v17.3?
If an issue is no longer an active problem for a project, it can be de-escalated to a discussion. This article describes how to de-escalate an issue to a discussion.
1. Click Issues
- On the Icon Bar, click the Project button, then click Issues.
Note: Clicking the Project button on the Icon Bar will take you directly to the Summary page of the last work you visited.
2. Click De-escalate
- Click Actions next to the issue that you want to de-escalate and select De-escalate from the drop-down menu.
3. Confirm De-escalation
- Click OK.
4. View Discussion
- View issue as a discussion.
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