How do I update help desk respondents?

The update function allows an administrator to update all help desk respondents simultaneously. This article describes how to update help desk respondents.

1. Click Help Desk Requests

Click Help Desk Requests
  1. On the Icon Bar click the Admin button.
  2. Click Configuration to expand the menu, then click Help Desk Requests.

2. Click Update

  • Click Update.

3. Update Help Desk Respondents

  1. Update the Seq, Display Name, and E-mail as necessary.
  2. Click Save.

4. View Help Desk Respondents

  • View updated help desk respondents list.

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