How do I add a new help desk respondent?
When users need assistance with PowerSteering, they have the option of requesting help from your help desk by clicking Help > Submit Help Desk Request. When this is done, a form appears that allows the user to select which member of the help desk should receive their request. This article describes how to add a new help desk respondent to the list of available help desk respondents.
1. Click Help Desk Requests
2. Click Add New
- Click Add New.
3. Add New Recipient
4. View Help Desk Respondents
- View newly added help desk respondent.