How do I de-escalate an issue to a discussion?

If an issue is no longer an active problem for a project, it can be de-escalated to a discussion.  This article describes how to de-escalate an issue to a discussion.

1. Click Issues

Click Issues
  • On the Icon Bar, click the Project button, then click Issues.

Note: Clicking the Project button on the Icon Bar will take you directly to the Summary page of the last work you visited.

2. Select Issue

  • Click the subject of the issue you want to de-escalate to a discussion.

3. De-Escalate Issue

  1. Click De-Escalate to Discussion.
  2. In the De-escalate Issue dialog box, click Ok.

4. View Discussion

  • View issue as a discussion.

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