How do I add a new help desk respondent?

When users need assistance with PowerSteering, they have the option of requesting help from your help desk by clicking Help > Submit Help Desk Request. When this is done, a form appears that allows the user to select which member of the help desk should receive their request. This article describes how to add a new help desk respondent to the list of available help desk respondents.

1. Click Help Desk Requests

Click Help Desk Requests
  1. On the Icon Bar click the Admin button.
  2. Click Configuration to expand the menu, then click Help Desk Requests.

2. Click Add New

  • Click Add New.

3. Add New Recipient

Add New Recipient
  1. Enter a Seq. Number to determine where the respondent appears in the list relative to other respondents (optional).
  2. Enter a Display Name for the respondent.
  3. Enter the respondent's Email address. This address will not be visible to the user that is requesting assistance.
  4. Click Save.

4. View Help Desk Respondents

  • View newly added help desk respondent.

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